The leasing contract was concluded 4 years ago at ...

The leasing contract was concluded 4 years ago at Kia Partner & Autohaus in Stuttgart:
Kia Ceed GT Line "Fully equipped" with all packages + car insurance + technology / service package = everything for an "all-round carefree package" monthly ..

One assumes that one is adequately protected, but unfortunately only until shortly before the end of the term: Then the big final bill of the ALD comes. The independent DEKRA finds everything possible, things that you hadn't heard of before. Even though you went to the dealer with every problem, no matter how small, and handled everything with them - in the end absolutely nobody cares. The ALD refers to the independent DEKRA and shows no interest in clarification. The final bill is high and of course reminders follow promptly. The advertised "fair vehicle evaluation" on return cannot be seen on the invoice. This is more like advertising than reality. In the photos you can see the car in good condition and as it was parked at the dealer for the ALD to pick up. Think the pictures speak for themselves. The case is now being clarified together with the consumer advice center / consumer protection and the ALD. If necessary, it will be published later in the press ..

We don't even need to talk about the "service" of the ALD in these 4 years, this also coincides with the Google ratings:

- You can usually reach almost no one
- Employees are mostly annoyed and unfriendly
- Customer service knows next to nothing (e.g. who you are insured with in the car pool ?!)
- Faxes about a change of customer address reach the company, but are not forwarded internally
- New leasing inquiries are rejected for no reason

I'm glad that the contract is over, but I think everyone will then ask themselves the question: How can that be possible at one of the largest car leasing companies in Germany ?!
"One learns from mistakes" - I hope this company learns from mistakes, otherwise I see black.