Alleta Simpson

Review of GSS America

I purchased about 29 December 2015 for full covera...

I purchased about 29 December 2015 for full coverage insurance on my Dodge Avenger 2014. On 1/1/16 I was involved in a car accident, within 24 hours of my accident I contacted my agent submitted my claim,providing the insurance company with all information requested to help pay off my car which was totaled in the accident. I have inquired with the company via phone several times to inquire about the status of pay out on my car only to be told they are working on it each time. Upon my last phone contact with the company, I was told that I had to contact my lawyer regarding the status of my car as they chose to no longer speak with me regarding the status of my car. Upon inquiry with my lawyer I was informed the original adjuster messed up the claim and my case had to be reassigned to another adjuster to start over.

It has been three months since I originally filed the claim. Within hours the company declared my car a total loss, I feel that to date, this is an unreasonable amount of time to settle this issue. It customary that insurance takes possession of the vehicle for inspection, this was done within hours but I have had to continue to make a monthly payment of 480.00 for a car I no longer own for the last four months.

This delay has made it difficult to provide for my family financially and physically .All I ask is that American Freedom rectify this situation by communicating with me or my lawyer at this point daily and settled expeditiously.

The customer service with this company is the worst, its a maze just to talk to someone, everyone is always unsure, I am often placed on hold and at the time of this writing I was told they are unable to speak with me.

I would like to recommend that no one does business with this company.