wanted to share an experience that I had yesterday...

wanted to share an experience that I had yesterday at your salon and wanted to recognize two of your staff members: Melissa and Esther.

I had purchased the Eminence Acne line upon launch and unfortunately had a reaction to the product, which is very unlike the product bc I am obsessed with all things eminence.

I contacted the salon to enquire about exchanges and refunds and I was told to reach out to eminence. I reached out to Eminence and they referred me back to the salon. At a loss, I checked in for a scheduled facial yesterday and had the Acne products in tow and shared my experience. Melissa was EXCEPTIONAL! And I do not say that lightly as I have worked and managed customer facing business for 10+ years. She showed genuine care and concern for my issue and took full ownership to own the problem and set expectations to follow up with me. Melissa was genuinely apologetic and sorry for the experience and misinformation that I was provided. She took all of my information and I knew that my issue was in good hands. She demonstrated care, compassion, empathy and above all took ownership of the situation. It was not my first time interacting with Melissa and she is incredibly helpful each and every time that I am in the salon and offers great advice and suggestions and answers any questions about eminence products. Her Customer Problem Resolution skills are truly best in class.

I also wanted to recognize Esther, who I have had the pleasure of having a few facials with now. She is incredibly kind, professional and knowledgeable. She is true asset to your team!

Both Melissa and Esther lead with the customer at the center of everything that they do and this shows through their consistent levels of customer service. Your spa is incredibly fortunate to have people such as themselves, as I know firsthand how difficult employees like these are hard to come by.

I wanted to let you know that by the end of my appts, which I should note was after 8pm, Melissa had already reached out to Eminence and gotten everything sorted out. I was literally blown away. She exceeded my expectations in every which way. But it was her care, compassion and ownership of the situation that gave me piece of mind that my issue was in the right hands.

Melissa turned an 'OW' into a 'WOW' and you have a lifelong customer because of it. Not even eminence demonstrated the same level of ownership for the issue and tried to make it right- Melissa absolutely did and delivered tenfold.

It would be remised of me not to share this amazing experience that I had and please feel free to share my kudos and acknowledgement with your team, as Melissa and Esther consistently deliver Legendary Experiences for their clients and deserve to be recognized!

I have already told everyone that I have come in contact with about my amazing experience yesterday at Artistic Spa and that is solely because of Melissa and Esther!