Larry Martin

Review of Mike Brown Ford-Subaru

First the dealership now requires appointments for...

First the dealership now requires appointments for oil change and after waiting a week to have my appointment, it took 5 service people 90 minutes to change my oil in my pickup and the whole 2 hours I was there for my "20 minute oil change" there were ZERO people waiting for an oil change! Then I was due a free oil change and that too is now lost as they changed from Owners Advantage to Ford Pass Rewards and my points and free oil change were lost forever with the new plan! Coupled with the less than agreeable service writer "Kayla" who has a major bad attitude, I will be looking for a new dealer...I have been using Mike Brown for 12 years now..No More!