I couldn't go to Korea because of Covid-19, so I d...

I couldn't go to Korea because of Covid-19, so I did a paperwork to the Passport Department on the same day as a notary and child Korean passport application because of the Korean driver's license renewal.
Both of them were female staff and were friendly.
I had an inquiry on the phone before going, and I knew you weren't answering the phone well, but he still gave me calls that day.
I was worried a lot about being unkind in the rating, but everyone was kind. I can't remember which department it was, but was it applying for a family certificate or basic certificate? Anyway, there was also a male staff member, but even if someone who was a little bothered to talk, patiently and kindly responded.