Jeremy Flammang

Review of Utopolis

This was once one of the highlights for young Luxe...

This was once one of the highlights for young Luxembourgish residents, back when it was still Utopolis. But since this place has been taken over by Kinepolis, it has turned bad.

Pros:
There are a few good places to eat, mostly exotic stuff which is nice and not overly pricey (for Luxembourg City).

The video and sound quality is good

Cons:
Their website is absolutely terrible. It loads extremely slow, and even when it loads there are sometimes important parts missing, such as barcodes, times, etc.

Online payment system sometimes works, sometimes doesn't. Only Visa and Mastercard, no Paypal.

It feels like there is no support at all. Tried to phone, but was kicked out after 5 minutes waiting. Email to the official support account still has no response until this day.

The tickets are expensive. They cost about 3-4 more (normal seats) than other cinemas that I usually visit.

Neutral:
While the seats in general are comfortable enough, the cosy seats were a bit of a let down. Expected something snuggly and cosy. Instead I got a table which is nice for putting down snacks, and an armrest that can be lowered. It's useful, but not what I would associate with cosy.

Conclusion:
Don't come with high expectations and you won't be disappointed. If you need reservations, do them well in advance in case you can't pay. If you come only for the movie and can ignore everything else, it's ok.