Jillian Healy

Review of Empire Today, LLC

Very disappointed with Empire Customer Service & I...

Very disappointed with Empire Customer Service & Installation Department. We ordered carpeting for stairs, paid in full, only to have the installation & order cancelled without knowing. Empire called to confirm the installation date and left a voicemail with a call back number. I called THREE TIMES & left a voicemail each time to confirm and when I still didn't hear back I talked to customer service to find out my order had been cancelled. I took a day off of work to be home for the installation and now they can't reschedule for 5 days and I will have to take another day off of work. Disappointed and will look for another company next time!