Jen Leuthold

Review of PersonalizationMall.com

I ordered the "Memory Becomes A Treasure Personali...

I ordered the "Memory Becomes A Treasure Personalized Keepsake Memory Box" and this product is absolutely terrible quality. The script, personalization, and coloring are all beautiful. The box is even a decent size. But the box itself is constructed of a thin cardboard type substance that makes papier-mache seem like steel. It is honestly a step up from a cereal box, for $36. I will not give this as the intended gift, it would be embarrassing to do so. I contacted the company for a "satisfaction guaranteed" refund to learn that they will only replace items that are defective and will never refund an item that is personalized. First and last time shopping with Personalization Mall, this is the worst product and customer service I can recall receiving from any store.