Veal Don Peppe

Review of New York Palace Hotel

I booked the biggest suite available for our anniv...

I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price. The room I booked was "not available". No apology was given and no attempt was made by the staff to remedy the situation. We opted not to stay here and recommend other's do the same.