Preeti Syal

Review of Calgary Airport Authority

Security Check In Personnel have a very important ...

Security Check In Personnel have a very important job - To make travellers feel safe. The security check in staff at Calgary however manages to do exactly the opposite - intimidate the travellers. The staff isn't well trained to identify who may be a criminal/terrorist and who may just be an innocent traveller who forgot to drain water from their reusable water bottles. After I was done and waiting on the other end of security check in for my small backpack to cross, the security personnel came in and told me I had some water in my bottle... I requested her if it was possible for her to trash it since I had a big backpack on my back. She refused, saying it isn't her job to do that and there were no trash cans around and that would be a waste of time during her duty hours. So, I started collecting all my items that were taken out by her from my small backpack while she stood right there yelling at me to hurry up since she didn't have the time to wait for me . I requested her to keep my bottle aside and that I will go get it from the security - to which she refused saying she will escort me out to the security check in entrance and then let go ! The whole process is so archaic and inefficient and it was such a nightmare to go through just to drain some leftover water in a bottle.