I'll never visit Lort Smith Animal Hospital again ...

I'll never visit Lort Smith Animal Hospital again !! its is "nightmare" for me putting my loverly dog Mimi down 10 days after routine ACTH stimulation for her cushing syndrome. She was doing well before carrying out the routine test, its heartbreaking to me to put down my loyal family but still don't know what's actually happing !

It was around the end of July when we nearly run out medication, I made phone call for getting capsule, but the untrained receptionist rejected our requirement unless we make routine test, we been purchasing the medication without routine test because sometime we just can't make the day which suits for us, sometime u get before sometime we get after but we always get it. My pet been taking cushing syndrome treatment for more than half year we just can't stop it. However, they don't allow me to get capsule so we have no capsule left 2 days before routine test, it is unprofessional and unacceptable.

When I got appointment on 1st August Doctor said they suppose to give me capsule or this is pointless to carry out ACTH, but we still doing some test. but need to make another appointment to do the ACTH again on 12 August.

On 16 September we carry out another routine ACTH, this is where the "nightmare". NO ONE contact us more than a week, I make phone call to leave the message they say they will call me back, I send a message from their review after we visit, no feedback, I leave a message again from their homepage, no thing happen, I went straight to hospital to leave a message personally from of the reception again they say again they will call me back. WHAT A SERVICE ! We come back for routine test because we understand it could be death or life for giving correct amount of capsule to our pet and Lort Smith does't take seriously. very unprofessional.

Then we got a phone call form hospital I think more than 10 days finally got some one call me, the cortisol level is pretty much same as previous, what are you been doing. Also got a result calcium level is a lilt bit hight and they want us take Ultrasound but we didn't take this time.

The last chapter, we didn't expect the last time routine ACTH stimulation is the end of journey we said goodbye to my pet 10 days after the test. To be honest, we still happy my pet doing well even if we have such unpleasant experience before. She was very happy we we took her to the routine test on 17/12/19, she seems to be less energy, drowsy for first two day and start vomiting and diarrhoea, also not much appetite, lossing 1.4 Kg in a week so took her back to hospital for emergency, by the way, NO one contact us ACTH result, same as last time.

And when we met the doctor she just like OH our staff just looking Mimi's test result this morning we just want to call you now, I DON'T BELIEVE IT ! And the result showing that her cortisone lever is too low, you know she is taking medication which will bring her cortisone level even more lower and you didn't tell me ! WHAT A TEST YOU DONE I almost kill my pet ! Lucky my wife got nursing background we stop your medication and bring her back to emergency, why no one contact such important info !!!

Then my pet stay in hospital for first night and take blood test showing calcium is too high, this is common sense when she losing 1.4 kg per week and Dehydration the calcium is going up. We still trust you let you do more test, including Pancreatitis and Ultrasound.

Next day when we came back to visit my pet I can tell she been sleeping with her "POOP" last night I know you take her for bath when we made it, But, I can't believe what I seen she got POOP around, my wife is crying, HOW YOU LOOK AFTER MY PET !

Then tell me Ultrasound show Thyroid tumor Negative, can't not discharge her need to do CT scan ! And I ask how about the Pancreatitis, they said OH let me check, 10 minutes come back OH Pancreatitis is Negative too !
Need to do CT Scan ! no one tell us the risk of the test !

We discharge her to U VET Werribee, she is bleeding, We sadly put her down ! My Love pet Mimi,

I rather give you ZERO if I can !