I have been waiting for over 2 months to get an ad...

I have been waiting for over 2 months to get an additional degree added to my current NC license. I have called three times to ask why it is taking so long and every time they give me the same excuse, they tell me "it'll be real soon mam, give it another 7-10 business days." This is very frustrating considering I am depending on this add-on. I have applied to teach in another state and it took 2 weeks to approve my license. There is no reason for it to take more than 2 months.