This is my first stay with Pullman London St. Panc...

This is my first stay with Pullman London St. Pancras and I would like to say the experience I had was good. I have been acknowledged as the Le Club Platinum member before and during my arrival at the hotel. My room have been upgraded to two level, Free welcome drink voucher, early and late check out. The hotel ground floor design and atmosphere is wonderful and relaxing although it can be busy at certain time of the day. The hotel front desk and welcome staffs are friendly and welcoming. Greeting each and every guest with big and warm smiles. However, I do not feel the VIP Treatment as a Le Club Platinum member. I do not get a welcome letter, food and drinks readily available in my room as to comparing to Pullman hotels in South East Asia.
The room and facilities are great and comfy. Bed is comfortable and nice to sleep on after a whole day of walking in London. Bathroom amenities are excellent with Bigelow. However, there is no toothbrushes and comb available to hotel guest.
The hotel is located in a distance walking to the trains stations (London Euston underground, King Cross and London St. Pancras station). The hotel is also next to the British National Library.
Overall review of Pullman London St. Pancras is good. Maybe Pullman hotels in U.K. and Europe can learn from the Pullman hotels in South East Asia in providing their hotel guest a more feel welcome feel when the hotel guest checked in to the Pullman hotels in Uk and Europe.