Paid for a shared transfer by mistake with this co...

Paid for a shared transfer by mistake with this company instead of another due to confusion over which transfer company my colleague was using. Requested cancellation and a refund 10 minutes after booking. Five days later and there's no response. Contacted the company on the phone to be told that there is no time commitment for a response, no escalation route to get it resolved and refunds could take between 4 to 6 weeks!!! - it didn't take 4 to 6 weeks for the money to come out of the bank account . DO NOT travel with this company. Use alpybus instead. Very good and very reliable (based on my own experience).