6DG had great customer focus and strong technical ...

6DG had great customer focus and strong technical expertise when UKS joined the 6DG group. Since then expansion into a market with declining margins have put pressure on departments that has undermined the customer base. The expansion and current drive for revenue at all costs has left the customers with poor experience of customer service, contract management and billing. Frequently inter departmental coordination is lacking when managing customer issues almost to the point of breaching their general contract terms.