To get through on the phone to find out the most e...

To get through on the phone to find out the most elementary things is absolutely RIDICULOUS!!!
I was on hold nearly 2 hours. I was hung up on and ended up calling back twice to finally get ANYONE that either could or wanted to assist me. The first person I spoke to, identified herself as a nurse (had a heavy African or Caribbean accent) was in no way, shape or form interested in helping me. And must have given me the first number she saw. I finally got connected to "Anna" who was very apologetic for the entire experience. She was really most helpful. Maybe, she should conduct customer service training for whoever answers your phones. Although I was calling on behalf of someone else, everyone deserves to be treated with respect. And not to be made to feel that they are imposing, are a bother or they don't matter. They only light was Anna