The rating is for the experience with the customs ...

The rating is for the experience with the customs check at the international terminal more than of the airport. The customs officer tore apart the zipper on two of the suit cases when he couldn't open it with ease. He didn't have patience to deal with my in-laws who don't speak English well enough. This is when there were no one else in the queue behind my in-laws.

The international arrivals terminal is still under the construction. We had to wait for an hour outside the gate with no seating available. Not a great experience.