Their return policy needs to be updated/changed/re...

Their return policy needs to be updated/changed/reworded.

Went to buy an air conditioner as they were the only ones that had any. We checked their website prior for their return policy and it says that USED air conditioners can only be exchanged if defective. So we went in to buy one and decided to buy two and take one back if we didn't use it.

At the checkout we were informed that we cannot return ANY air conditioner, used or unused and unopened. They even handed us a printout of their whole return policy with that part highlighted. I pointed out that it says USED and was told that it applies to all air conditioner returns, not just used.

So we decided to put one back. I will be contacting their head office about this just because I think it needs to be reworded.