Vicki Nelson

Review of Tri-City Medical Center

My mother was just released from the hospital with...

My mother was just released from the hospital with a diagnosis of Stage 3 lung cancer. Tri-City Home Health came by the room twice and made an appointment to come by the house the day after she was released. They gave us an appointment time of one hour (11-12). I called the day before the appointment, never received a call back from the nurse. The appointment came and went with no call/no show. I waited an hour and a half AFTER the window to call to complain. I was told the nurse had a flat tire......I guess that her phone must have run out of battery life as well since she didn't have the courtesy to call or reschedule, nor did the home office which knew of the "flat tire". In this day and age when health care is supposed to be concerned with patient satisfaction I must say this was a horrible FAIL. I completely understand running late, and I can appreciate a physician or nurse or any support staff taking extra time to make sure the patient and care givers understand what is happening. However, I would love to know what would happen if as a patient I was 1.5hours late with no call????? Would I still be seen? I would bet not. Tri City Home Health you only get once chance to make a first impression, and you blew it.