Mimmo Khamis

Review of Heathrow/Windsor Marriott Hote...

I just arrived to stay at the hotel...A lady by th...

I just arrived to stay at the hotel...A lady by the name of Ruby who later introduced herself as reception manager ,saw us and went behind the office , although we were standing at the desk for 25 minuets to check in. The concierge went and called her out to attend to customers.
She came and talking to us while chewing her food. Rudely and coldly told us that we need to go out and come back for check in at 3pm.
At no point she ever presented any basic customers skills ,as in advising us where the lounge is or whether she would be able to offer us a room earlier, etc.
We have never encountered such terrible attitude from a front of house person and such a lack of courtesy ,especially in a Marriott hotel.
This lady could definitely do with more customers service training!