My mother fell down the escalator, in the lobby. L...

My mother fell down the escalator, in the lobby. Luckily she did not break anything except a bottle of whine which she carried with her as a gift. The employees where very attentive, with the exception of the manager on duty. His main concern on duty where the stains in the floor. Unlawfully took a foto copy of her ID, and later refused to give contact details where I could file a complaint.