The ordered goods have been split into several pac...

The ordered goods have been split into several packages - so that they are easier to carry - and yet the two deliverers put the package on the first floor and called us down to let us know that you will not carry the packages to the fourth floor . What kind of service should that be? We were assured by telephone that the parcel would be carried up to us (up to the 4th floor). But in reality we had to drag it ourselves.