Megan Hymers

Review of Knape & Vogt Manufacturing, In...

If a rating could be zero stars that is what I wou...

If a rating could be zero stars that is what I would've chosen. I left a message on Saturday about a shelf and bracket being sold at our local Ace Hardware that were not compatible. The shelf is 1/32" too thin to stay in the bracket, and the bracket is labeled to hold 200 lbs. I called this company again (since it is now Wednesday and no one has had the decency to call me back). I spoke to a product support rep. who was very polite, but after checking with the product manager (10 minutes on hold) he informed me they are aware of the issue and there is a millimeter tolerance in the shelf thickness since it is made in China. I told him that I expect a manufacturer to care that they sell products that are incompatible and as a consumer when I spend $8.99 on a laminated shelf and $14.99 on a bracket that goes with it I EXPECT it to work. He recommended we install the shelf with a thin piece of wood or cardboard under it. Wow!!! Since I have to essentially build my own shelf because your product is DEFECTIVE (and you don't care), I shouldn't have to pay full price for the product. And to put the cherry on top of the cake, this company does not track the products they sell by lot numbers so there is no way to know what products are defective. Hopefully other consumers will find another brand. I choose not to support companies that don't support their customers.