Tali DeSouza

Review of Jack C Montgomery VA Medical C...

This hospital in a nutshell, poorly organized and ...

This hospital in a nutshell, poorly organized and lazy.

Elaborative statement; I took my grandfather to this place after they made an appointment the same day they called, expecting us to just jump up, we couldn't since we were having car problems. With that being said, we happened to reschedule and the nurse told us that he HAD to come in or else they would stop giving my grandfather his pain medication. We get in a tad earlier than the appointment, go to the desk and the lady at the desk disregarded our presence to continue her work on the computer. Eventually signed us in after waiting !5 minutes. We had to wait an hour for an appointment they made for us. We weren't the only ones, another man waited 2 hours for his appointment and all he was doing is grabbing paperwork. The lady at the desk ignored everyone and wasn't helpful what so ever. In my standards, rude. The nurse attended this man of which he pointed out that they could have simply made a phone call to point out that they're busy. It only takes a few seconds. These problems aren't just in one sector they act the same way on the other end as well. I can't say all the workers are this way, as there is probably some who do work really hard. The management of seeing patients and being helpful to them is clearly limited.

They threatened my grandfather's perscription, made an appointment on short notice, made us wait after hastling us, made other people wait, and weren't helpful or reassuring. After all that to take my grandfather's blood pressure and sign a paper.