Haney Hassan

Review of Sheraton Stamford

Room was clean and comfortable.

Room was clean and comfortable.
We were told the free breakfast was available till 11am. When we got to the club lounge, we found out that it was only available till 10. Upon our complain to the front desk, they said the restaurant serves breakfast till 11am which will be $19.99 plus tax per head. Secondly, I asked for an extra 30 mins for checkout, they said sure, we will just charge you half price of the room.
In the end, I didn't feel special or welcomed. These little things matter. A breakfast voucher would have been great!

I travel 3 times a month for work, most of the times hotels are flexible with this type of stuff.