Andrew Michael Nolan

Review of G4S Secure Solutions (Canada) ...

We have G4S in our condo building in downtown Toro...

We have G4S in our condo building in downtown Toronto and while a couple of their guards are very good, I have experienced the majority as incredibly unprofessional.

1. Recently owners notified an evening security guard that there was somebody attempting to break into the back entrance to our building and gave him a description of that person. Instead of following up on this properly the guard decided to go on a smoke break (I personally witnessed this), while the intruder was actually inside our building trying to find things to steal. The intruder then exited the building later, completely unnoticed. Our security desk has monitors covering our entire building, but they don't help if the employee doesn't use them.

2. Another time recently an owner called the police about a security incident and this same guard sent the police away when they arrived and did not inform the owner that the police had arrived.

3. In yet another recent situation a third shift guard was found to be letting his strange friends in to sleep in our building's party room overnight on multiple occasions.

4. I have a Nest security camera in my home which allows me to watch anything going on in my unit while I'm not there. Early last year my partner and I were out of town when an inspection was being done in units in our building. The technician who came into our unit was accompanied by a female G4S employee. While the inspector checked a connection in the laundry room by our front door, we watched in real time while the security guard nosed around in our belongings in our kitchen and even went off camera into the part of our unit where our bedroom is. There was absolutely no reason for her to have moved away from the front door, much less decide to snoop around all over our place. Given the fact that G4S has keys to access units, we now leave our Nest Cam on anytime we are not at home because we don't trust that our space is actually safe with some of their employees on site given the stunts we have seen them pull.

Our building has also seen an increase in attempted break-ins and thefts over the last several months. I can't imagine why.