c t

Review of The Neat Company

So, I've had my Neat since 2013 or 14. It's a grea...

So, I've had my Neat since 2013 or 14. It's a great scanner, scans fast, and I can export with the software to pdf or photo formats. Model ND-1000 I believe. I got a new computer, and wanted to download the software, to find that the only software available requires subscription and periodic cost. I was not interested in paying for this, but had difficulty finding a solution. On my second call to technical support, despite not remembering my original email, they were able to work with me to find and provide proof of my ownership predating the new software rollout, and they sent me a link to download and install the legacy software. Maria M. of the Technical Support Team did a fantastic job dealing with my ADHD stream of consciousness, and I appreciate her. I don't like that they are trying to get everyone to subscribe to use their scanners, but I do appreciate them working with me to continue the experience I have grown accustomed to.