M-L G

Review of Théâtre ESPACE GO

Here is a copy of the complaint sent to Espace Go....

Here is a copy of the complaint sent to Espace Go.

I would like to complain about the absolutely execrable service received tonight. This is the first time in my life that I take the trouble to complain, it gives you an idea. I have rarely seen such disrespect. First, we are booking tickets in November 2015 for A Streetcar Named Desire, which we were very excited to see. The representation is canceled. We are then asked to call to reserve new places at a later date, which I do (after all, the actor is hurt, that's understandable). So, I call the following Friday, during the call hours you have set. I'm waiting for the line (which is far from happening right now, by the way). I confirm the places around 13h (I had noted: c14 and c16) and I request a confirmation for these places by email (but obviously, you can not send for X reasons).



Of course, we are told that this is not your problem and that the room is full. Ah yes, there may be a small alternative: put us on the bridge where nothing guarantees us that we will see anything (if not the opinion of the representative who acts as if all this was clearly the last of his worries). So we ask for a price reduction (after all, we took the trouble to book in advance to have drinking places, reasonable enough not?), But apparently it is not possible. Too bad for the customer must believe. He only has to come back tomorrow (the system says it, no?). No, he will not be back tomorrow. He asked for a refund (and he hopes to have it, he demanded the proof of email from his eyes this time, even if it clearly did not please the representative.) But what do you want, at a time given, you need what you need).

And the worst, we have never had the slightest excuse from them.
Only the word of the system counted. However, what the Espace Go team seems to have forgotten is that it is the employees who use the system. And sometimes they are wrong. The least of it is to admit it and to compensate the customer (and by sparing him a haughty attitude of very bad taste, preferably).