We bought our Kinetico K5 drinking water system be...

We bought our Kinetico K5 drinking water system because we re tired of buying alkaline water by the gallons. The system is expensive but for convenience and health concern we decided to have the water system, the year of 2017. I made sure with the sales representative that alkaline water is the reason why I m getting the system. Installation day, I asked the technician of just to make sure, this is alkaline water system, right? And the guy said yes. For 3 years, I was happy with the system and no issue with the service; Every time we get the filter, we will tell the lady we need a full package of cartridge for alkaline water, as normal we get all the cartridges knowing it s alkaline water. Last month, my husband bought another cartridge to refill the water system, and he was surprised the lady gave him a cartridge that was not familiar to him and that s the time we realized for 3 years we re not drinking alkaline water. The manager reached out to me today, he said we need to pay $119 for installation of the alkaline water system because our contract is mineral water not alkaline water and he will base the contract as the reason why Kinetico is charging me with the installation fee. I wanted to be fair on my review and I know I overlooked the contract and knowing the sales representative really understand the need of me having alkaline water for the family. My point here, this issue could ve been fixed right there and then the moment they installed my system, and every time we get our new cartridge for refills, but why NOBODY told us! This is not a matter of paying the $119 installation fee but the quality of service that I thought all the while I m getting because this product is expensive.