John van de Weijer

Review of Greetz

Dear customer service,

Dear customer service,
I try to approach you in this way. You cannot be reached by telephone, you indicate Covid-19 as the reason and that therefore all questions must be dealt with via a further channel. Given the current possibilities that are currently available on the market, it is easy to set up home workplaces to be reachable by telephone. Then the chat, I enter queue 12, unfortunately but perfectly understandable if the choice has been made not to be available by phone. I clearly describe my complaint (no delivery on the day of delivery, incorrect communication from the carrier). After a while I'm in the queue in number 6 until my message is gone. I ask how this is possible and suddenly the queue jumps from 6 to 14. Okay then maybe it can happen. I ask in this chat how this is possible and how my previously formulated message has arrived clearly. After a while I am number 5 and again my message disappears and suddenly I am number 19 in the queue again! I give up after almost 40 minutes! I have now also sent you an email with my problem / complaint. Please do something with the above to improve the process and avoid customer irritation. After all, you offer beautiful products to make customers happy. Then this is a downer. I am looking forward to your response. Sincerely, John
(written on 17-10-2020)

* Update 23-10-2020.
To date I have not received any response from you, not to this message and e-mail sent (apart from the confirmation that my mail had arrived 6 days ago). My package has now arrived, without having to make a new appointment, which would suggest that this would only be the first delivery attempt! But unfortunately too late. How do I get in touch with you to resolve this. Hoping for an early response. Greetings John