Complaint Details

Complaint Details
I gave a $3,500 deposit for a dress for my daughter's wedding. The dress did not fit. They didn't alter the dress as promised. We flew several times from Miami to NY. I had to spend over $2,500 on travel expenses. I was under medical treatment at the time. The salesperson named Farrah misrepresented everything. They did not make any alterations as promised. They admitted they made a mistake. When we came for in for the third fitting, they said they were not able to make the alterations and they would not refund the deposit. It was getting close to my daughter's wedding so we ended up spending another $8,000 with another bridal company in Miami. They knew we are under pressure and they took advantage of us.
Desired Outcome/Settlement
Desired Settlement: Refund
I would like a refund of the $3,500 plus my travel expenses of $2,500.