This place has lost at least 9 packages of mine + ...

This place has lost at least 9 packages of mine + actual mail and the carrier consistently lies and tells the office he delivered the items or we picked them up etc. Either he is leaving our mail with someone else or he's stealing it. I don't care which, but the office doesn't care, they just tell you to "file a claim" but because the carrier says we got it, his word somehow trumps ours. So we're out hundreds of dollars in items with no way to get some of them back (discontinued items, specialty orders, etc). This place is just a big joke. Nobody cares, nobody wants to help. Avoid at all costs if you can.