Fred Buswell

Review of Now Larimar Punta cana & Secre...

First, let me say the resort is beautiful. The poo...

First, let me say the resort is beautiful. The pools and rooms are great, and the employees bend over backwards to accommodate you. We were at the pool everyday, and if you're lucky enough to meet ANGEL, he's the best waiter/entertainer you can find. He honestly made the stay phenomenal.

Now for the reason I gave the resort a poor review. When you arrive you get bombarded in the lobby with salesman trying to sign you up for the vacation membership sales pitch. Our salesman, ORLANDO, promised a romantic couples dinner on the beach at no cost if we gave them 90 minutes of our time to do their sales pitch. My wife and I and the two other couples with us figured we could give up 90 minutes of our vacation for a dinner that was valued at $240, so we signed up.

The sales pitch itself lasted almost 3 hours, instead of 90 minutes. We finally got out of there without buying anything, and enjoyed our vacation. The romantic dinner on the beach was great, and the food was the best we had during our stay.

However, when we went to check out there was a charge on our bill for the dinner. We had been given a $100 resort coupon, and told that would cover the cost on the bill. But the cost on the bill was $160. When we argued the charge we were told we would have to talk to ORLANDO. When we got in touch with ORLANDO, he began making excuses like "You had the higher priced meal". But we chose the meal through him. He also said "the wine was an extra charge", but we didn't have any wine. Basically we were told, too bad. And the resort told us the discrepancy was between us and ORLANDO.

So my poor review is over $60 and a shady salesman. But I hold the resort accountable because they place these salesman in their lobby, to sell a membership to their resort. If the resort is not going to hold these salesman accountable or make their false promises right, then they shouldn't have them there. Between my wife and I, and the two other couples, we spent a lot of money in the spa, casino, and tipping. I was absolutely shocked that Secrets wouldn't make good on their salesman's promise over $60.