Very bad customer support! Don't use it!!

Very bad customer support! Don't use it!!

I received a citation even during the parking time I paid through PassportParking mobile app. Called the support team and they asked me to send an email with receipt. No response after two days. I called the support hotline, their auto machine keeps saying my zone is not in the system (San Jose). When I finally talked to the customer service, they asked me to call another number, but it was a San Jose repair shop (??!!). I got the supervisor on the line and he promised to work on it, but I never received a response after I gave him my email address. It took me more than 30 mins to run around to get a solution and finally I have to write to the city by myself for contesting.

We all love start-ups in silicon valley and try out new cool things which are supposed to make our lives more convenient. (BTW, PayByPhone in SF never failed, in my experience). However, I'm disappointed with PassportParking which failed to manage their integration partners and manage their customer satisfaction. If the support services can't catch up with the expansion speed, it will leave a damage to the brand. FOREVER!!!