Arlen Keup

Review of Bond Factory

We had been looking for a specific fire table and ...

We had been looking for a specific fire table and found a bond product through Hone Depot on line services, ordered it, received it and found concealed physical damage. In my opinion the protective packaging is not adaquite! Our nightmare vegan when dealing with Hone Depot for a replacement but due to their customer unfriendly process we opted for a refund. While they asured us a refund wascprocessed, after a couple of weeks we learned a refund was not processed, mean while the damaged product was picked up. Had to file a fradulant transaction claim with credit card company to receive our money. We will purchase another fire table but it will not be a Bond Manufacturing product and it will not be from Home Depot.In my opinion, Bond Manufacturing should review their relationship with Hone Depot to guard their product reputation.