AllStates Transportation

Review of Spot Freight, Inc

These guys do not care about their carrier. We got...

These guys do not care about their carrier. We got one of our trailers damaged carrying their load, receivers did not know how to operate a forklift, when we requested for compensation with significant proof of the damage being done while on their load, we were called 'unprofessional'.
If they cared for their carriers, they would have at least attempted to get a line of communication established between us and the facility, that did not happen.
They often do not get appointment times right either, and apparently if you ask staff at the warehouses what is going on, you will get blamed for being unprofessional.
Overall, as other reviewers have mentioned. Spot is not organized or professional. They will screw you and your equipment over.
They seem to be unorganized, and unprofessional throwing blame at carriers before trying to understand or listen to the carrier. They failed to establish a line of communication between us and the facility in order to discuss the damages in a timely manner, as they should have done per our conversation with Brian Smith.

No carrier or driver deserves to be questioned on their professionalism, especially when they've wasted a day because Spot cannot figure out appointments, and when your equipment gets ruined.
BOOK AT YOUR OWN RISK

Update: Brian Smith from Spot freight did call us to discuss what happened on this load. He was respectful in our dialogue and was understanding. He did make sure our detention got paid on this load. However it's unfortunate that the brokers, the ones that book loads are not like him respectful and understanding.