I recently engaged with a consultancy firm and fou...

I recently engaged with a consultancy firm and found their approach and services to be quite average. While they demonstrated good knowledge in their field, the overall experience lacked the engagement and personal touch that I was hoping for. The website was informative, but I would have appreciated more diverse content and a more user-friendly interface. Additionally, the response time to my queries was slightly longer than expected. On a positive note, the company's expertise in the industry was evident, and they did provide some valuable insights. However, I believe there is room for improvement in terms of personalized customer experience and communication efficiency. I would consider exploring other options before committing to further engagements.