Absolutely disgusting service! Manager Jan serious...

Absolutely disgusting service! Manager Jan seriously needs a lesson in customer service, complaint handling and perhaps an attitude check.

We attended as part of a tour with limited time, so as instructed we booked ahead and paid a $50 deposit to secure a table. We ordered straight away (also as instructed) and waited in line for over half an hour. When we finally got to the front of the line we ordered and I asked if I could please pay for one of the items separately only to be snapped at by Jan with be mindful that there is a line of people behind you ....it was only tap and pay. Completely unessasary attitude! When we my friend tried to very politely complain she was snapped at by Jan and told to calm down when she never even once raised her voice. We were given a complimentary bottle of red which we were grateful for at the time but now wish we d never accepted.

We never got our tasting, our table was given away despite paying a deposit to secure one and food took almost 2hrs to come out resulting in us missing our last winery for the day.

The setting is gorgeous, but it is not worth the visit at all. Management needs an overhaul!! A perfect example of how NOT to run a business. If you can t handle events and large groups, for the love of god don t hold them!