Ted Voltolina

Review of High Peaks Resort

My wife and I stayed here for 3 nights with our 5 ...

My wife and I stayed here for 3 nights with our 5 month old puppy. Yes, the hotel is pet friendly, and they will authorize your card for a deposit in case of any damage. Just be a responsible, accountable, and courteous pet owner, and you will be fine.

They put us in the Waterfront building, which is across the street from the main hotel. As the name suggests, it's right on the water, and the view is amazing. This was a great choice because we were able to easily walk our puppy when he needed to go, instead of having to ride the elevator in the main building.

The accommodations in the hotel weren't super luxurious, but it was more than nice enough for us. We were very comfortable. There is no DVD player though, and that would have been nice to have when the weather wasn't nice during our visit. There are board games in the main lobby.

The main reason I rated the facilities as only "good" is that the WiFi is completely unusable in the Waterfront building. I needed to walk across the street to the main hotel lobby in order to get online. Normally, WiFi access isn't mandatory for me, but in an area like Lake Placid where cell phone reception is very poor and a data connection is almost nonexistent, WiFi is incredibly important. They could easily fix this by adding a few more hot spots in the building.

Finally, the service was fantastic. Everyone I spoke to was friendly and helpful:

-The front desk staff was always polite, and I know this because I think I spoke to them every day we were there.
-When we got locked out of our room because our key cards de-magnetized (don't put them in your wallet or near your phone!), someone from the housekeeping staff walked me all the way back to my room and let me back in.
-When we realized we accidentally booked an additional night, the manager let us check out early with no cancellation fee, even though it was my mistake.

I can't really say enough good things about the staff. They really made our stay enjoyable. I'd highly recommend the High Peaks Resort.