Thea RG

Review of Moore Cadillac of Tyson’s Corn...

I recently moved to the area from Texas, where I h...

I recently moved to the area from Texas, where I had amazing service every time for my vehicle by Sewell, whether it was only a warranty repair or service I paid for...the car came back in perfect shape, having had a thorough cleaning every time! NOT so here in Virginia. This is my second trip to Moore and due to the lack of service I received the first time, I even asked for reassurance my vehicle would be cleaned and the service manager Don Kelly was very nice and assured me it would be. I even left the vehicle for 2.5 days, and it was returned having had NO cleaning at all, bird dirt all over the back still, and more. I'm very disappointed in this dealer!! I only hope the work was done right because this is the 2nd time to this dealer for the same problem. Being a nice service man does not trump quality car service, and poor service for small problems means customers won't trust you with the big problems or car purchases.

The day following the above review, I was reached out to by the manager and offered a free detail on my car and to have the repairs checked. I'm glad to say, my faith in Cadillac is restored... Between Michael Corlitz and Gia at Moore Cadillac, my car is back this week, spotless and in great shape! I will return to Moore. Thank you, Moore Cadillac for taking care of my Cadillac!