S WagnerReview ofDewey Dodge Jeep
My son bought a 2016 Jeep that had only 19 miles o...
My son bought a 2016 Jeep that had only 19 miles on it. THREE (3) days later, he's having electrical/computer issues with it. We have made several calls to Dewey trying to talk to the salesman (Mark) that sold him the car and/or the Sales Manager (Nick) that was also involved in the sale. We realize that it's going to have to go to the Service Dept. but feel like at least one of these guys should have given him a courtesy call letting him know they care and to try to help him get some quick results. But NO, they have not returned multiple messages. Finally last night he got a call - From the SERVICE Dept. We will be taking this brand new vehicle to a different Jeep dealer to see about getting it repaired. Buyer beware here: Once you drive off the lot, that really, really, nice salesman, Sales Manager and Financial guy do not Give.A.Crap about you and any trouble you might have with you new vehicle. You are on your own. My recommendation is go somewhere else. There's plenty of other options out there. As I've been reading through these reviews, I'm wondering A. how many people that posted actually called the number suggested in the response from Dewey and B. WHY does it take a negative review to get someone from Dewey to take action and try to do damage control?? Maybe your salesmen, managers, etc. should be trained to RESPOND to phone calls/messages, so that these negative reviews don't happen. So very disappointed with this dealership. I really wish I would have read these reviews BEFORE we visited and bought a car there. I'm certain there are lots of dealers that would have been happy to have us at their business, and most importantly, they would have cared about us after we drove away. Oh, and by the way, no point in responding or giving me your number to call - I won't be calling. If YOU want to call me, check with Mark, Nick, Steve or Christy in the JEEP building - they have MY number and my son's number.

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