No communication at all. A simple 2-3 hour service...

No communication at all. A simple 2-3 hour service appointment at 8:30 am resulted in them keeping my car for two days with no communication; you can't get someone on the phone to save your life. I have memorized their hold music. Voice-mails aren't set up. Staff don't answer pages. I feel terrible for the very nice reception/operator staff who just sincerely apologize over and over again but ultimately can't connect you. By the way, the car in question is under full warranty.

Update: Bumping to three stars because I got someone on the phone after hours of attempts and they are providing a loaner.