I rented with The Byron Company from mid Nov 2018-...

I rented with The Byron Company from mid Nov 2018- July 2019. Is it the best property management company? no. Is it the worst? no.

Pros: -The building my apartment was in had a call box at the front door. This was very convenient for visitors and deliveries, as well as just an extra security measure.
- The building I stayed in was all inclusive with rent. So not having to pay an electric or gas bill was amazing.
-they allow cats

Cons: - The building had plaster walls. This made hanging up any decor/photos an absolute nightmare.
- very limited garage access
- no online rent payment options

My personal complaints:
- When you put in your notice to vacate they are allowed to start using your apartment on tours. They are not required to give you notice. I knew this would happen, as it was in the lease, but it was honestly so annoying to deal with. You cant sleep in, in your own home because they might give a tour. One time my boyfriend and I were asleep in the bedroom, and TBC only knocked on the front door, not the bedroom door, which did not wake us. They then proceeded to just open the bedroom door without knocking. It just feels like you have no privacy. You have to make sure your home is presentable at all times. It feels so wrong to be at work, running errands, ect, knowing there are complete strangers walking through your apartment, touching your pets, looking at your photos, opening closets, moving things around, ect.

- I had multiple unfortunate interactions with neighbors in the building. ex: someone across the hall accused me of smoking weed inside my apartment. I have never smoked a day in my life, even cigarettes. Management took their complaint seriously, which is a good thing, but blindly accused me with nothing but the neighbors word for support. I did speak with the property manager about this, and he said he apologized and that we would start with a clean slate....but upon my move out I had charges for "smoke stains and smell"...... I HAVE NEVER SMOKED!!
--I feel really conflicted with their management. on one hand, anytime i put in a maintenance request, it was usually finished within the next 1-3 days, which was great. But on the flip side they also came and went as they pleased. They never called ahead of time. They came multiple times randomly to install new C02 censors, to check for spalls in the walls, ect ect, its not hard to give a courtesy call. I feel like yes its just an apartment, but to the renter, its their HOME. They deserve to know exactly who is there and when. Renters should deserve to also be present when someone else is there, if thats what they want. I could understand an emergency situation they need to enter, but a co2 censor could wait for the renters convenience.
- I provided tons of photos of the apartment the week I moved in, just for my file as reference for damages at move out. I left the apartment in much better condition than i left it in. But I still only got about 1/2 of my deposit back.

conclusion:-
If you're a student, on a budget, or just dont need much privacy or space, their properties are great.
-If you use metro for transportation, and dont need a garage, they're great. - If you want privacy, comfortably, and a "homey" atmosphere, pay a little more and rent somewhere else.
- Youre not going to get your deposit back lol. just count on that.

On a side note, Mike in the office was very helpful. Anytime I had a concern he was a very good listener and seemed to genuinely care. Cant say that about all of the office, so thank you.