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Lucie Bouvet

3 years ago

Spa area.

Spa area.
We were a group of 5 to take advantage of the spa area. What a disappointment when we were informed that the steam room was not available due to covid-19, something we can fully understand. However a few days earlier, we received an e-mail to inform us of the instructions and will be charged if we withdraw, however we were not told that the hammam was not currently available. No compensation or commercial gesture was made, I find that it is a lack of professionalism on the part of an establishment like this one.

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