Laurelin O Review of JW Marriott Resort and Spa
Booked a two night stay for their first day openin...
Booked a two night stay for their first day opening after the virus in Texas. Was greeted w/ professional and safe surroundings. Everyone from the valets, greeters, hospitality staff were top notch. A few team members really stepped up and provided above and beyond service.
Upon entering the restaurant (only 1 was open) Richard offered helpful information about hours and places to eat at the pool side etc. The next day Richard again provided help with grab and go food. I saw him going the extra mile for other guests with no stress and total ease in assisting stressed out guest.
At the pool bar Will & Sam were some of the most professional bartenders I've ever seen. Sadly some guests were upset about wait times for food, it was their FIRST day open, and these gentlemen handled all guests with patience at the highest level of hospitality.
The managers walking around poolside and inside at check'in clearly had an eye for detail and every guest. I cannot express how impressed I am with this hotel. Gladly want to come back with family and friends.
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