SUNBURY TESCO CLICK AND COLLECT REVIEW

SUNBURY TESCO CLICK AND COLLECT REVIEW
Oh dear... What a terrible experience this was. Ordered via click and collect, thinking I'd save time on the weekly shop (as I'm a key worker). Couldn't get a slot at Brooklands, so ordered to Sunbury and will not be doing so again. My slot was 4-6 arrived at 4:05, signed in on the interactive screen and waited. I then I noticed the amount of other people waiting... I counted 12 other customers waiting for their deliveries! I waited another 10 mins and no sign of a member of the Tesco team. Someone then appeared at about 4:20, with 2 deliveries. Disappeared again for another 5/10 mins to return with another 2 and so on... It seemed that Tesco only had 1 member of staff dealing with their click and collect (C&C is very popular, so I find it hard to believe that Tesco Sunbury thought it was okay to have 1 person doing all the work - they also have booked slots), evidently this was not enough - at about 4:45 another member of staff did arrive but this still wasn't enough as more people were arriving to collect their shopping. People who came in after me and signed in were getting their food before me, it just seemed like there was no structure or organisation to the process. When my shopping finally arrived, it was 5:15... 1 hour and 10 mins after I'd arrived and signed in - I may as well have gone in the store and done the shop myself. I know the current situation doesn't help but every time I've been to Brooklands, they are quick efficient and have about 4 people dealing with customers and the Brooklands Tesco is slightly smaller. So it's clear the Covid situation shouldn't really be an excuse. To top it all off, the person who had packed my shopping had laid the eggs on their side in the box and subsequently one had broken, so I needed a new box. This then added another 5 mins on to the time I'd spent at the click and collect station - I could have taken the broken pack and got the money refunded but we needed eggs and I thought as my wife is pregnant and I have 2 year old also, I didn't want to take the risk of potentially given them food poisoning. That may seem a little over the top, but I think it's justified. Anyway, the long and short of it is this; I'd steer clear of Sunbury click and collect as it's quite simply a shambles. This has nothing to do with the people working at the C&C pick up point (who were clearly rushed off their feet) but rather a management/strategic issue. I have spoken to friends and they are having a similar experience at the Sunbury Tesco.
I ended up leaving Sunbury Tesco at 5:30pm an hour and 25 minutes after I arrived!