Eric Taylor

Review of Novotel London West

Decent location, very dated, staff hit or miss. We...

Decent location, very dated, staff hit or miss. We stayed on the 8th floor, having just gotten engaged. Our initial receptionist, Serena, was quite pleasant. Our room ended up being very small, smelled very stale, and was dated/old with dirty rug and corridors. Lights also made loud humming noise.

Talked to another receptionist and she was very disinterested. Not very pleasant and didn't really seem like she made much of an effort. We were able to swap rooms after waiting in our room for help for a good while, but the second room was the same as the first...

I'd recommend just paying a bit more for a nicer stay at another hotel.