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Steve Strobel

4 years ago

They had a sign out front that said 30 minutes to ...

They had a sign out front that said 30 minutes to have everything done. One and half hours later we were just getting the offer.
I did the their website trade-in value but when they brought the offer they were allowing less than half the online value (I am using low end of the range the website gave me) and got defensive once I show them their own website. They were doing a promotion and did not do the promotion as advertised if someone did a test drive.
I admit I was getting frustrated after waiting forever for different answers(we had a sale person immediately) so that did not help, but we had multiple other sales people come ask us if we were being helped even an hour into the process.

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