jan halsema

Review of NCOI Opleidingsgroep

Very unprofessional.

Very unprofessional.
I signed up for a course in the summer and canceled it one month later by e-mail. Then in December I receive an invoice for the training that I canceled.
So I call customer service with my story and I am told in a very rude way that I have to pay these costs because they have incurred administrative costs, which is not my fault.
Administrative costs of 600 euros? I think it is very much for unfinished and also canceled registration.
I find this outrageous.
Certainly now that I read in the Google comments that it often goes wrong with the administration.
Then the customer service representative says that I had to make a print screen of my mail. I don't even know what that is or how it should be done and before I could ask him what it was at all, I was again very rude told that he is disconnecting because there are more people on hold.
I would therefore like to get in touch with someone from this organization who is prepared to solve this.

Edit- the training only starts in November so my cancellation was well on time, I also heard from the customer service representative that my cancellation was not in their system