i am very upset with the emergency room.. Today 7/...

i am very upset with the emergency room.. Today 7/28/20 my husband entered the emergency room for a blood transfusion because he had low hemoglobin.. since he entered at one in the afternoon.. it's already eleven at night and they haven't given him anything to eat.. I called the emergency room and they hung me up... I disagree. since family members cannot enter the emergency room because of the pandemic.. They should have a special line for those who cannot accompany our loved ones in the emergency room..